Product help
Questions about profiles, platform, rankings, Academy, tools, and account workflows.
Contact
Route the right question to the right surface.
General company, partnership, media, support, and legal/trust questions can start here. Account-specific support moves into the portal when possible.
Do not send sensitive account information through public contact paths unless the form explicitly supports it and the user intends to transmit it.
SupportPartnersTrust
Contact paths.
Keep public intake simple and safe.
Business inquiries
Sponsors, education partners, content partners, and integration discussions.
Legal and data questions
Questions about simulated trading, market data, privacy, security, and policy pages.
Contact boundaries.
Public contact does not become a support data leak.
Sensitive data
Do not include passwords, payment data, API keys, personal documents, or account credentials in public messages.
Portal tickets
Account-specific issues use authenticated support inside the portal.
No advice
Tradesera support cannot provide investment advice, financial advice, trade recommendations, or signals.
Start with support.
It is the best public entry point until contact forms are finalized.