Privacy Policy

Last updated: April 24, 2026

This Privacy Policy explains how Tradesera ("Tradesera", "we", "our", or "us") collects, uses, shares, and protects information when you use our websites, applications, simulated trading competitions, and related services (collectively, the "Services").

1. Information We Collect

We collect information directly from you, automatically when you use the Services, and from service providers and business partners.

• Account and profile data: name, email address, phone number, mailing address, username, and account settings.
• Competition and platform data: competition enrollments, orders, account status, rule events, performance metrics, and support history.
• Payment and payout data: billing details, transaction metadata, payout account details, and tax/compliance information where required.
• Device and usage data: IP address, browser type, device identifiers, pages viewed, referring links, and session timestamps.

2. Sensitive Data

For compliance, fraud prevention, identity verification, or payout administration, we may process sensitive or regulated data such as government ID details and financial account details. We only use this data for legitimate business and legal purposes.

3. How We Use Information

• Provide and operate the Services.
• Manage registrations, subscriptions, competition participation, and payouts.
• Enforce program rules and prevent fraud, abuse, and unauthorized activity.
• Improve reliability, performance, and user experience.
• Communicate service updates, policy updates, and support responses.
• Comply with legal obligations, accounting requirements, and regulatory requests.

4. Cookies and Similar Technologies

We and our providers may use cookies, local storage, and similar technologies to keep you signed in, secure sessions, remember preferences, and analyze site usage. You can control cookies through browser settings, but some features may not function properly if cookies are disabled.

5. Payment Processors and Third-Party Services

Payments and some compliance workflows are handled by third-party providers. Depending on your selected methods, this may include payment processors, Wise payout services, bank-verification providers, and other vendors we use to operate the platform. These providers process data under their own policies and terms.

5A. Bank Account Connection and Provider Consent

If you choose to connect a bank account through an approved payment or payout provider, you authorize Tradesera and that provider to collect, process, and store bank account information needed for account verification, payment authorization, payout processing, fraud prevention, compliance review, and support. Tradesera does not receive or store your online banking login credentials. The provider may process your information according to its own terms and privacy disclosures.

6. How We Share Information

We may share information in the following situations:

• With vendors and contractors that help us host, secure, operate, and support the Services.
• With payment, identity, fraud, analytics, and customer support providers.
• With authorities or counterparties when required by law, legal process, or to protect rights, safety, or platform integrity.
• In connection with a merger, financing, reorganization, or sale of all or part of our business.
• With your direction or consent.

7. Data Retention

We retain information for as long as needed to provide Services, maintain records, resolve disputes, enforce agreements, and satisfy legal or regulatory obligations. Retention periods vary by data type and applicable law. More detail is available in our Data Retention and Disposal Policy.

8. Data Security

We use administrative, technical, and organizational safeguards designed to protect information. Sensitive provider tokens and consumer financial data retrieved through approved integrations are encrypted at rest before storage. No internet-based or storage system is completely secure, so we cannot guarantee absolute security.

9. Your Choices and Rights

• Account information: you may update account profile information in your account settings when available.
• Marketing messages: you may unsubscribe using the link in marketing emails.
• Cookies: you can adjust browser settings to block or remove cookies.
• Access, correction, or deletion requests: contact us at [email protected].

10. U.S. State Privacy Rights

Residents of certain states may have rights to access, correct, delete, or obtain a portable copy of personal information, and to opt out of certain processing. To submit a request, email [email protected]. We may need to verify identity before processing requests.

11. Children's Privacy

The Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can investigate and delete the information if appropriate.

12. International Access

If you access Services from outside the United States, information may be processed in the United States or other jurisdictions where our service providers operate, subject to applicable legal safeguards.

13. Policy Changes

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above.

14. Contact

For privacy questions or requests, contact: [email protected]