Use this for orders, credentials, accounts, payouts, wallet, tax, and identity questions.
Help Center
Support
Reach the right channel for account, billing, competition, and payout questions.
Last updated: June 9, 2026
Use the route that matches the request. Portal support is best for account-specific issues because it can attach the related order, account, payout, wallet, or profile context automatically.
Use this if you cannot sign in or the request is not tied to a portal record.
Complex reviews may take longer when providers or compliance checks are involved.
Account-Specific Help
- Rithmic credentials, platform login, or product-limit questions.
- Competition account status, breached/review status, or leaderboard context.
- Orders, payment status, wallet-funded checkout, refunds, or duplicate charges.
- Payout locks, payout readiness, withdrawals, tax, identity, or payout-method review.
General Support
- Use the public contact form when you cannot sign in.
- Use it for general questions that are not tied to a specific portal record.
- After a ticket exists, you can continue the thread by replying to support email.
Self-Service Guides
- Read setup guides, rules explainers, payout notes, and portal workflow articles.
- Use the FAQ for quick answers across products, billing, payouts, risk, and community.
- Binding terms still come from current rule, agreement, and policy pages.
Direct Email
- General support: [email protected]
- Billing support: [email protected]
- Include your account email, order number, account reference, and a clear summary.
Common Requests
Credentials or platform access
Start with Platform Setup, then open portal support from the account row if access still fails.
Rules or account status
Review Competition Rules, Risk Rules, and Prohibited Activity.
Billing, refunds, or disputes
Review Payments & Billing and Refund Policy, then include the order number in your ticket.
Payouts or wallet credits
Use Payout Rules and Wallet Policy, then open support from Wallet & Payouts.
Business information
Tradesera is a simulated trading competition platform operated by GC RESOURCES, LLC. Website: tradesera.com.