Brokerage or custody
Tradesera does not provide brokerage services, custody, clearing, managed accounts, or direct access to outside trading accounts.
Support
Need a hand? Start here.
Search current product guidance first. If that doesn't do it, send us a ticket or sign in to see your support history.
Support cannot provide investment advice, trade recommendations, brokerage services, or promises about performance, recognition, entitlement outcomes, or product timelines.
Searchable guidesLive ticket intakeAuthenticated history
Pick the quickest path.
Choose what matches the problem. We'll keep the detours to a minimum.
Self-service
Search product help
Find current guides for Platform, ATS, Copier, Journal, membership, market data, events, awards, and account review.
Open knowledge base → Signed inView my tickets
Create account-aware requests and follow ticket status from the authenticated Portal help center.
Open Portal support → Public intakeCreate a ticket
Send a product, access, billing, business, data, privacy, or security question without signing in.
Send a request → AccessLogin or profile help
Report sign-in, verification, profile, or security issues. Never send passwords or recovery codes.
Get access help → Trading toolsPlatform and simulation
Get help with simulation access, market-data readiness, ATS deployment, Copier controls, or Journal records.
Get product help → MembershipBilling and entitlements
Ask about membership access, checkout status, service entitlements, refunds, or service credits.
Get billing help →Support boundaries.
Support is helpful without crossing the business model lines.
Investment advice
Education, rankings, tools, benchmarks, and examples are not investment advice, financial advice, trade recommendations, or signals.
Guaranteed outcomes
Simulated practice, Academy content, rankings, and tools do not guarantee profits, improvement, recognition, eligibility, or results.
Still stuck? A real person can help.
Create a ticket now. Signed-in traders can track the conversation in Portal.