Data Retention and Disposal Policy
Last updated: May 1, 2026
This Data Retention and Disposal Policy explains how Tradesera retains, protects, deletes, anonymizes, or otherwise disposes of personal information and platform records. This policy should be read together with our Privacy Policy, Terms of Service, Participant Agreement, Payments Policy, and Wallet Policy.
1. Retention Principles
Tradesera retains consumer data only for as long as necessary to provide the requested services, maintain account records, support fraud prevention, comply with legal, tax, accounting, payment, and regulatory obligations, resolve disputes, enforce agreements, and protect platform security.
2. Categories of Records Retained
- Account and profile records, including contact information, login records, account status, and preferences.
- Competition and platform records, including entries, account references, rule events, performance metrics, and payout-lock activity.
- Order, payment, refund, chargeback, wallet, and payout records needed for accounting, dispute handling, and payment-provider requirements.
- Identity, tax, compliance, sanctions-screening, fraud-prevention, and risk-review records where required or appropriate.
- Security and operational logs, including IP address, user agent, timestamps, API events, and audit activity.
- Support communications, notices, user requests, and related correspondence.
3. Payment and Payout Provider Data
Payment and payout provider data is limited to information required for account verification, payment authorization, payout processing, fraud prevention, compliance review, and support of related user requests. Tradesera does not sell consumer data accessed through payment or payout providers. Provider access tokens and consumer data retrieved through approved integrations are encrypted at rest before storage, and Tradesera stores only the provider-related data needed to support the applicable product, payment, payout, compliance, or support purpose.
4. Retention Periods
Retention periods vary by data type, legal requirement, provider requirement, business need, and risk profile. Records related to payments, payouts, tax reporting, disputes, fraud prevention, account integrity, and legal compliance may be retained longer than ordinary account profile data.
Where a specific legal, tax, accounting, payment-network, processor, bank, fraud-prevention, or dispute-retention period applies, Tradesera may retain the relevant data for the required period and for a reasonable time afterward to document compliance and resolve related issues.
5. Deletion Requests
Users may request deletion of personal information by contacting [email protected]. Requests are reviewed and processed subject to legally required or operationally necessary retention periods, including records needed for payment disputes, fraud prevention, tax/accounting, compliance, security logs, transaction history, and enforcement of agreements.
6. Disposal Methods
When information is no longer needed for business, legal, security, tax, accounting, dispute, fraud-prevention, or compliance purposes, Tradesera deletes, anonymizes, aggregates, or securely disposes of it using commercially reasonable methods appropriate to the system and data type.
7. Access Controls
Access to retained data is restricted to authorized personnel, systems, and service providers based on business need. Production records are protected through access controls, encrypted connections, provider-level infrastructure security, and operational review practices.
8. Backups and Logs
Deleted or updated information may remain in encrypted backups, logs, archives, or disaster-recovery systems for a limited period until those systems are overwritten or retired in the ordinary course of operations. Access to such systems remains restricted.
9. Third-Party Providers
Tradesera uses third-party providers for hosting, payment processing, bank-account verification, fraud prevention, analytics, support, and related operational services. Those providers may retain data under their own legal, security, compliance, and contractual requirements.
10. Policy Review
Tradesera reviews its retention and disposal practices periodically and updates them as operational, legal, security, and compliance requirements evolve.
11. Contact
Questions about this Data Retention and Disposal Policy can be sent to [email protected].