Subscriptions
Basic, Pro, Elite, and Capacity Pack renew monthly until canceled. Cancellation stops renewal and preserves access through the paid period unless the applicable terms require otherwise.
Refund Policy
Refunds match what was purchased.
Refund language is tied to services: subscriptions, premium tools, entitled access, support, and events. It does not imply refunds from trading results or recognition outcomes.
Refund rules align with payment providers, published product terms, and event registration rules.
Service-basedProvider termsClear policy
Refund policy areas.
Keep refund logic tied to product access, not trading outcomes.
Data and access fees
Some provider or market-data fees may be non-refundable depending on agreements.
Competitive Event Pass
Each event publishes its cancellation deadline before reservations open. Operational, legal, duplicate-charge, fraud, and provider-required corrections remain reviewable even after that deadline.
Refund guardrails.
Avoid ambiguity before paid services exist.
Performance refunds
Refunds do not depend on simulated trading performance, rankings, or results.
Recognition linkage
Refund rules do not imply recognition eligibility, financial outcomes, or outcome guarantees.
Support path
Users have a clear support route for billing questions and disputes.
Paid flows follow clear policy.
The free-profile model builds trust before payments become important.